Client Operations Managers

• Allocate work, monitor workloads and deadlines, and set clear expectations for the operations team
• Coach team members, review performance, and support their development
• Coordinate approved recruitment and induction with HR and the relevant manager
• Manage operational communication with clients and understand their service requirements
• Review client instructions against approved quotations, tariffs and agreed requirements; obtain any missing information before processing
• Provide regular progress updates and promptly communicate operational issues; coordinate with Sales on new clients, services or changes requiring quotations
• Monitor files from opening to completion, confirm readiness, and escalate credit or approval concerns
• Allocate tasks, track progress, and ensure physical documents and system records are complete and accurate
• Ensure procedures are followed, resolve issues within the role's authority, and select suppliers in line with approved quotations and client preferences
• Monitor work against approved quotations, expected gross margins and disbursements; review supplier costs, client invoices and supporting documents before approval
• Track costs against the unit budget and alert the relevant manager and Sales to quotation or profitability concerns
• Prepare or review reports on file progress, service performance, costs and agreed performance measures
• Resolve operational issues within the role's scope and promptly escalate risks affecting service, invoicing, clients or business performance
• Recommend practical improvements to processes, controls, systems and resources

Qualifications & Experience:

• At least five years of experience in clearing and forwarding, freight forwarding or logistics operations
• Experience coordinating or supervising an operations team and managing client service delivery is an advantage
• A relevant diploma or degree in logistics, supply chain, business or a related field is an advantage

Skills & Competencies:

• Strong written and verbal communication, including professional client correspondence and service updates
• Client relationship management, planning, coordination and follow-through
• Good attention to detail in documentation, system updates, invoicing and cost review
• Sound problem-solving, prioritisation and escalation judgement
• Ability to lead, coach and collaborate with a team and colleagues across departments
• Good working knowledge of Microsoft Office, email and relevant business systems