Projects Coordinator

• Define and document the handover process between Sales and Operations, and the operating procedures, quality controls and SOPs that govern how projects are delivered
• Own all client communication on project progress from handover to completion, flagging delays early with a recommended solution
• Allocate resources, set milestones and track performance across active projects to keep delivery on schedule
• Oversee installation delivery through the Head of Installations, resolving on-site issues and holding handover standards
• Coordinate suppliers end to end, from placing orders and verifying documentation to negotiating cost, service and reliability terms
• Manage logistics, freight, customs clearance and inventory availability across the full project cycle
• Manage project variations, ensuring changes are correctly specified, costed, documented and approved before action
• Track supplier spend against approved project budgets, flag variances and identify cost savings across logistics, freight and procurement
• Review and authorise supplier documentation and payment requests before submission to Finance
• Own the standard of company facilities, directing maintenance and scoping CAPEX recommendations for approval
• Oversee occupational health and safety compliance across all workspaces, ensuring inspections and statutory obligations are met
• Build risk, business continuity and incident response frameworks to protect delivery against operational disruption
• Define the team structure and resource plan, identifying priority hires and the business case for each

Qualifications & Experience:

• 5 to 7 years in project management, operations management, or supply chain and logistics
• Experience within interiors, construction, FMCG or a comparable project-based or import-heavy sector will be an advantage
• Proven track record of building or scaling an operational team and function, including process design
• Demonstrated experience managing supplier relationships, import and freight processes, FCL and LCL shipments, documentation and customs clearance
• Experience as the primary client-facing contact through a delivery or execution cycle
• Experience managing multiple field-based operations
• Relevant professional qualifications such as PMP, PRINCE2 or CIPS are an advantage

Skills & Competencies:

• Financial literacy sufficient to manage supplier documentation, payments, variation costings and budget tracking
• Hands-on experience with project management and collaboration tools such as ClickUp or equivalent
• Working knowledge of occupational health and safety requirements in a workplace setting