Guest Relations Officer

• Welcome and check in guests; handle reservations, bookings and reservation inquiries to convert them into bookings
• Respond promptly and professionally to guest inquiries in person, by phone and on WhatsApp/email
• Promote hotel rooms, restaurant services and ongoing offers to guests and prospective customers
• Assist in maintaining the hotel's WhatsApp, Facebook and other communication platforms as directed by management
• Receive payments and issue receipts; maintain accurate records of guest payments and bookings
• Prepare simple daily cash and occupancy reports; ensure proper accountability for cash received during shifts
• Keep the reception area clean and organized; maintain guest registers and front desk records
• Coordinate with housekeeping to ensure rooms are ready for arriving guests
• Report maintenance issues, customer complaints or operational concerns to the Hotel Manager

Qualifications & Experience:

• Certificate or Diploma in Hospitality, Tourism, Business Administration, Customer Care or a related field
• Previous experience in customer service, reception, hospitality or sales is an added advantage
• Basic computer skills including Microsoft Word, Excel, email and WhatsApp communication

Skills & Competencies:

• Excellent customer care and communication skills
• Friendly and professional personality
• Good organizational and record-keeping skills
• Ability to multitask and work with minimal supervision
• Basic cash-handling and accountability skills
• Honest, reliable and presentable