Customer Service Attendant (Waiter / Waitress)

• Greet dining guests warmly upon arrival, seat them comfortably, and present menus and daily specials.
• Demonstrate thorough knowledge of the food and beverage menu to answer customer inquiries, explain ingredients, and accommodate dietary restrictions.
• Take accurate food and drink orders using the system or manual ticket order system and relay them promptly to the kitchen staff.
• Serve food and beverages attentively according to standard restaurant service etiquette and timing guidelines.
• Check on guests throughout their meal to ensure satisfaction, offer beverage refills, and address any special requests or concerns.
• Process guest bills, accept cash or card payments, and handle POS transactions accurately.
• Clear and sanitize tables, reset dining stations, and maintain neatness across the dining room throughout the shift.
• Collaborate with kitchen stewards and chefs to ensure smooth order flow, food presentation quality, and table turnaround.

Qualifications & Experience:

• High School Diploma, Certificate, or Diploma in Food & Beverage Service / Hospitality Management.
• 1 - 3 years of experience as a Waiter, Waitress, or Server in a fast-paced restaurant, cafe, or hotel setup.
• Proficiency with Point of Sale (POS) handheld tools or terminal systems.
• Valid Food Handler's Health Certificate/Permit as required by local hospitality regulations.
• Excellent interpersonal, verbal communication, and active listening skills with a customer-first attitude.

Skills & Competencies:

• Food & Beverage Table Service Etiquette
• Menu Knowledge & Upselling Ability
• POS System & Cash/Card Payment Handling
• Customer Engagement & Conflict De-escalation
• Multitasking & High-Efficiency Stamina