Airport and Hotels Operations Coordinator

• Deliver airport and hotel revenue against daily, weekly, and monthly targets set by the Product Owner
• Track revenue by hotel, airport operation, vehicle, and driver, using figures confirmed by the Revenue Controller, and put action plans in place quickly when revenue falls behind target
• Grow business with existing hotels and airport customers, and pass new leads to the Sales team
• Make sure drivers deposit revenue on time and that credit trips are covered by hotel-signed roadmaps or vouchers
• Collect each partner hotel’s occupancy and event calendar weekly and turn it into a weekly plan of cars, drivers, and shifts for each hotel and the airport
• Adjust deployment during the week for events, group arrivals, and flight changes, ensuring every deployed vehicle is justified by demand
• Supervise driver and vehicle movements daily, reviewing telematics for unauthorized trips and acting immediately on misuse
• Lead and coach the Front Desk Supervisor, ensuring bookings are recorded, hotel roadmaps signed, trips reconciled daily, and revenue documents reach the Revenue Controller on time
• Monitor punctuality, response time, vehicle condition, and driver conduct, and build strong relationships with hotel managers, front desk teams, and airport stakeholders
• Handle complaints from hotels and airport customers, finding root causes and following through to closure
• Respond to the Product Controller’s challenges on cost and revenue with clear operational explanations and actions, and support investigations into revenue gaps or unusual fuel use
• Prepare a weekly operations report and attend the weekly Product Review, delivering agreed actions and providing operational commentary for the monthly product P&L

Qualifications & Experience:

• Bachelor’s degree in Operations Management, Transport & Logistics, Business Administration, or a related field
• 3 to 5 years in fleet or transport operations, airport or hotel ground transport, hospitality, or mobility services
• A track record of delivering revenue or commercial targets in an operational role
• Experience supervising drivers or field teams, including as a team leader or supervisor
• Hands-on use of GPS or telematics tracking systems to monitor vehicles and drivers
• Valid driving licence (Category B)
• Fluent English and Kinyarwanda; French is an advantage
• Mainly field-based; must be available on weekends and after hours for events; reference and background checks apply

Skills & Competencies:

• Demand planning and scheduling of drivers and vehicles
• Commercial sense and a focus on revenue
• Firm, fair people leadership, with confidence handling misconduct
• Strong relationship-building with airport authorities, hotel managers, and customers
• Good Excel and reporting skills
• Openness to challenge and data-driven discussion
• High integrity, accountability, and attention to detail