Branch Executive

• Lead the team from the front in ensuring sufficient and sustainable revenue generation from the branch
• Drive marketing initiatives promoting Tugende products; allocate tasks and resources for lead generation and conversion and actively ensure execution
• Escalate issues that impede revenue generation and request support in a timely manner
• Closely supervise customer service and efficiency in the sales process
• Follow the credit policy to ensure good portfolio quality, supervising execution of policy guidelines at the branch
• Conduct all-round data analysis and interpretation of portfolio data to guide decision-making
• Support and actively participate in recovery operations
• Act as liaison between Tugende and local authorities; build partnerships that grow the business
• Monitor customer relations through feedback gathering, spot checks and problem solving
• Provide strong leadership to the operations team at the branch to achieve set targets and expense control
• Supervise and coordinate the safety and security function at the branch
• Train and coach branch staff
• Exemplify Tugende’s core values of Integrity, Empathy, Solutions Oriented, Work as a Team and Always Growing

Qualifications & Experience:

• Bachelor’s degree or equivalent in business administration/management
• At least 3+ years of management or supervisory experience
• Prior experience in asset finance/microfinance is preferred

Skills & Competencies:

• Unquestionable degree of integrity, transparency and professionalism
• Riding competence is a requirement for this position
• Excellent analytical, communication and interpersonal skills
• Highest degree of dependability and commitment
• High degree of flexibility and resilience; willingness to travel, work in rural areas and flexible schedules