Branch Manager (Mbarara Branch)

• Own and deliver branch business targets across deposits, lending, fee income, cards, insurance and digital product activation
• Develop and execute local sales plans based on catchment opportunities and customer needs
• Drive customer acquisition and deepen existing relationships through structured sales routines
• Monitor branch profitability, productivity, cost discipline and portfolio quality
• Ensure consistent, professional and timely service delivery across all branch touchpoints
• Act as escalation point for customer complaints and complex service issues
• Lead, coach and develop branch staff to achieve sales, service and operational targets
• Ensure full compliance with cash handling, KYC, AML/CFT, account opening, credit and branch operations policies
• Support country distribution strategy including branch transformation and digital migration

Qualifications & Experience:

• Bachelor's degree in Business, Finance, Economics, Banking or related field
• Minimum of 5-8 years' banking experience, including branch sales/service or operations leadership
• Strong knowledge of retail, SME and commercial banking products
• Experience managing teams and branch operations is required

Skills & Competencies:

• Good understanding of credit, compliance, cash management and operational controls
• Strong leadership and people management skills
• Excellent communication and stakeholder management abilities