NCBA Bank Uganda is hiring a Branch Operations Manager to deputise the Branch Manager in overall branch leadership, ensuring processes, procedures and controls are adhered to, delivering operational excellence and first class customer experience, and meeting branch budgets and profitability targets.
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Banking
Branch Operations Manager
Employer / Company
NCBA Bank Uganda
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Description (Public)
Duties, Roles and Responsibilities
- Deputise the Branch Manager in overall branch leadership and ensure processes, procedures and controls are adhered to at all times
- Support delivery of excellent customer experience across the branch channel
- Manage day to day branch operations including timely opening and closing of the branch and service to customers for all services
- Deliver operational excellence and first class customer experience while meeting set budgets and profitability targets
- Support the branch and Retail Manager in setting branch annual budgets and business plans aligned to the bank's growth strategy
- Own expense management goals and maximise every customer contact opportunity for cross-selling bank products and services
- Act as alternate vault custodian
- Drive branch service delivery standards and benchmarks and manage brand image through the banking hall and communications
- Ensure branch compliance with external and internal regulations and policies covering operational, credit and reputational risk
- Deliver audit and RCSA ratings targets and ensure timely submission of reports
- Monitor dormant and inactive accounts and ensure accounts opened have proper KYC as per procedure
- Support the branch in achieving customer retention, acquisition and growth goals including personal sales goals and operations staff targets
- Build and develop high performing teams, identify talent and ensure adequate coaching and training of branch staff
- Plan and review staffing requirements to match workflow with the branch operations function and ensure staff are placed in the right positions with development plans
Qualifications, Education and Competencies
Qualifications & Experience:
- University degree with upper second class or equivalent
- At least 5 years of banking experience, 2 of which must be in a supervisory position
Skills & Competencies:
- Basic MS Office suite skills
- Driving for results and business savvy
- Selling the vision and fostering collaboration
- Coaching and developing others
- Building trust and openness
- Building organisational talent
- Empowerment and delegation
- Responsiveness
How to Apply
About NCBA Bank Uganda
NCBA Bank Uganda Limited is a licensed commercial bank in Uganda and a wholly owned subsidiary of NCBA Group Plc, one of East Africa’s leading financial services groups. It offers a wide spectrum of banking services — including corporate, SME, and retail banking — with products such as loans, savings, checking accounts, investments, debit and credit cards, asset finance, trade finance, and digital financial services.
Wikipedia
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The Ugandan bank traces its origins to NC Bank Uganda, which began operations in May 2012. In 2019–2020, it merged the operations of NC Bank Uganda and CBA Uganda to form the current entity, NCBA Bank Uganda, bringing together strengths from both predecessor institutions under the NCBA Group brand.
Wikipedia
As part of the NCBA Group, the bank benefits from regional presence, cross-border expertise, and integrated digital banking solutions that deepen financial inclusion and support economic growth across East Africa.
Mission
To be the bank that encourages customers to “Go For It” — inspiring individuals and businesses to pursue their ambitions, achieve their financial goals, and grow with confidence.
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