Chief Operations Officer

• Provide overarching leadership for all non-clinical operations, ensuring seamless coordination between operational functions
• Translate hospital strategy into actionable departmental plans with clear priorities and measurable targets
• Monitor departmental performance through structured reviews, dashboards and KPIs
• Oversee financial operations, ensuring prudent budgeting, cost control and compliance with financial policies
• Maintain transparent procurement processes, optimize inventory and prevent stock-outs
• Maintain safe, functional and patient-friendly infrastructure that complies with safety and accessibility standards
• Ensure reliable hospital information systems, cybersecurity and digital transformation initiatives
• Provide strategic oversight of recruitment, retention and workforce planning; champion staff development and a high-performance culture
• Guide strategies that strengthen the hospital's brand, attract clientele and expand service lines
• Ensure all departments comply with healthcare regulations, accreditation standards and internal policies; oversee risk management
• Provide comprehensive operational reports to the CEO on performance trends, risk status and improvement plans
• Provide visionary spiritual leadership that upholds and models the hospital's Christian values

Qualifications & Experience:

• A Master's degree in Business Administration (MBA) or any other related field from a recognized institution
• A minimum of ten (10) years of progressive leadership experience, with five (5) years in a senior management position in a hospital
• Must be a member of a relevant professional body in good standing
• Prior experience in a mission hospital is highly desirable

Skills & Competencies:

• Proven expertise in hospital operations management, including patient flow optimization, clinical support services and non-clinical functions
• Strong financial management capabilities with a clear understanding of healthcare financing models
• In-depth knowledge of Kenyan healthcare regulations, accreditation standards and compliance frameworks
• Advanced skills in procurement and supply chain management
• Strong project management and stakeholder engagement skills
• An innovative mindset with a commitment to continuous improvement