Commercial DirectorNew!

• Own the Uganda commercial P&L: revenue, gross margin, ARPU, subscriber growth and commercial opex
• Build the annual and 3-year commercial plan aligned to Group strategy and the network rollout plan
• Track market, competitor and regulatory (UCC) moves and adjust pricing and propositions quickly
• Grow home fibre and pay-TV subscribers in served areas and drive homes-passed-to-connected conversion
• Own product bundles, pricing, promotions and the customer lifecycle from acquisition to retention
• Cut churn through proactive retention, payment-channel improvements (mobile money, auto-renewal) and service quality
• Build and lead the enterprise and SME sales function: dedicated internet, MPLS/VPN, managed services and multi-dwelling units
• Win and manage key accounts including government, banks, NGOs and development partners
• Lead tenders, contract negotiation and wholesale or infrastructure partnerships
• Run a cost-efficient mix of direct sales, agents, dealers, digital and retail channels
• Lead brand, marketing and communications in Uganda within Group brand guidelines
• Own NPS and customer experience targets with Customer Service and Network teams
• Lead, coach and build the commercial team with clear targets and incentive schemes
• Ensure compliance with UCC regulations, data protection law and Group policies

Qualifications & Experience:

• Bachelor's degree in Business, Marketing, Commerce, Engineering or a related field
• 10+ years in telecoms, ISP or pay-TV, with at least 5 years in a senior commercial leadership role
• Proven delivery in both consumer (B2C) and enterprise (B2B) segments with P&L or revenue-target ownership
• Track record growing subscribers and revenue in fixed broadband/FTTH, mobile data or pay-TV in East Africa, ideally Uganda
• Experience leading large sales teams across direct, agent/dealer and digital channels
• MBA or relevant postgraduate qualification desirable
• Experience with fibre rollout commercialisation and working knowledge of UCC licensing and regulatory requirements desirable

Skills & Competencies:

• Strategic and commercial acumen
• Strong leadership and team-building capability
• Excellent negotiation and stakeholder management skills
• Data-driven decision making with clear forecasting and reporting
• Ability to work in a matrix structure with regional and local reporting lines