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Information Technology
Communications and Digital Infrastructure Engineer - Real Time
Category
Information Technology
Employment Type
Full-time
Location
Kampala, Uganda
Vacancies
1 position
Closing Date
Open
Employer / Company
Liquid Intelligent Technologies Uganda
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Description (Public)
Responsible for leading the design, operation and continuous optimization of real-time communications (Voice) services aligned to Cassava's strategic pillars, ensuring high availability, service resilience, and revenue protection.
Duties, Roles and Responsibilities
- Ensure service availability targets (99.95%) and SLA compliance
- Troubleshoot and resolve incidents within defined SLAs
- Drive internal capability to reduce contractor dependency
- Lead transformation of voice infrastructure, customer connections and cloud-based systems
- Support rapid service activation and customer onboarding
- Collaborate with commercial teams to accelerate revenue realization
- Implement monitoring, automation and continuous improvement initiatives
Qualifications, Education and Competencies
Qualifications & Experience:
- Bachelor's degree or Diploma in Telecommunications, Electronics, Electrical Engineering or IT
- 4-6 years' experience in voice, core or IP network operations
- Relevant certifications (CCNA, CCNP, Voice, Cloud or Security) preferred
Skills & Competencies:
- Strong knowledge of VoIP, SIP, IMS, routing and switching
- Exposure to Cloud, Cyber Security or Virtualization platforms is an advantage
- Strong technical expertise in real-time systems
- Commitment to service excellence and uptime
How to Apply
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