Country Sales Manager

• Sales and market growth: own and achieve a new school acquisition sales quota; develop country-specific sales plans; lead high-stakes negotiations with large school networks, educational organizations, government bodies and ministries, and strategic partners (telecoms, distributors)
• Account management and customer success: maintain ≥97% customer retention (annual churn <3%); proactively engage before subscription expiry and intervene with at-risk schools; drive upsell (~30 product licenses/modules added annually, 3X upsell quota, NRR >100%); serve as primary account manager for key clients with high NPS
• Customer support and service: maintain fast response times within SLA, high first contact resolution and 85%+ support satisfaction; personally handle complex or sensitive escalations; update the knowledge base and give product feedback
• Leadership and operations: manage the local team across all three functions; monitor KPIs and report to the Head of Commercialization; manage and optimize budget spend with compliance
• Regulatory compliance and external relations: ensure compliance with Ugandan education laws, data protection laws and tax obligations; protect company IP; coordinate with auditors, banks, mobile money providers, government officials, UIA and other agencies

Qualifications & Experience:

• Bachelor's degree in Business Administration, Marketing, Sales, Information Technology, Education or a related field; an MBA or postgraduate qualification is an added advantage
• 5-8 years' progressive sales experience, with at least 3 years in a leadership or management role
• Proven experience selling enterprise software, SaaS, ERP, school management systems, learning management systems (LMS) or other technology solutions
• Preferred industry background: EdTech, ERP software, SaaS, enterprise software, ICT solutions, digital learning platforms, school management software, cloud services, or educational publishing with digital products

Skills & Competencies:

• Leadership and people management: inspire performance across multiple functions, mentor staff, communicate effectively
• Multi-function management: exceptional organizational skills to oversee Sales, Account Management and Support simultaneously
• Strategic commercial acumen: assess opportunities, develop go-to-market strategies, make data-driven decisions
• Customer-centric approach: champion customer needs, build trust-based relationships, advocate for improvements
• Operational excellence and accountability: analyze performance data, own outcomes, adapt under pressure