Credit Control Officer

Description (Public)

The Credit Control Officer manages and optimizes the organization's credit control function by ensuring timely collection of outstanding debts, effective monitoring of customer accounts, and adherence to established credit policies. The role assesses credit risks, follows up on overdue accounts, resolves payment issues, maintains accurate debt records, and provides reports that support informed financial decision-making while ensuring consistent cash flow and minimizing bad debt exposure.

Duties, Roles and Responsibilities

Set up terms and conditions for credit facilities offered by the company, establishing clear and effective credit terms that minimize credit risks
Develop the credit management capability of team members, improving competence, efficiency and effectiveness in managing customer accounts and debt recovery
Ensure timely and effective collection of debts and customer payments, improving cash flow and reducing overdue debts
Reconcile complex accounts escalated by team members and handle disputed bills and debt balances
Monitor customer accounts and liaise with sales team members on debt collection
Ensure team members adhere to credit collection policies and procedures
Review and authorize credit applications for acceptance, making credit decisions based on customer risk assessment
Visit clients for debt clarification and, where necessary, renegotiate repayment plans for defaulting customers
Perform other customer service, front desk or administrative duties as assigned to support business operations
Prepare and present monthly/periodic credit control reports to management