Credit Relationship Officer

• Engage with loan applicants via phone to conduct due diligence interviews on new and repeat loan applications
• Perform financial analysis of loan applicants and validate their business activities and financial situation
• Make well-supported recommendations to the Credit Committee for every loan application
• Collect loan repayments as they fall due and follow Numida's escalation process for delinquent borrowers
• Execute referral calls to generate new business
• Address inbound service inquiries via phone and WhatsApp, resolving issues professionally
• Conduct periodic field visits for monitoring and escalation of collections
• Record complete and accurate information in the CRM system

Qualifications & Experience:

• Bachelor's degree in Microfinance, Business Administration, Commerce, or a related field from an accredited university
• 1+ years of experience as a credit officer or in a related role
• Fluency in English and Runyakitara is required; candidates must be based or willing to relocate to Mbarara, Western Uganda

Skills & Competencies:

• Proficient in computer and mobile technology (Android apps, Google Drive, Sheets, Docs)
• Exceptional organizational skills and attention to detail
• Excellent interpersonal skills and high levels of empathy
• Strong customer care and phone etiquette