The Customer Service Agent will keep track of upcoming and outstanding debts and contact customers appropriately. The role involves following up on repayment plans, tracking financed assets, handling customer questions and complaints and updating account statuses in MOGO’s collections system.
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Banking
Customer Service Agent
Category
Banking
Employment Type
Full Time
Location
Kampala, Uganda
Vacancies
1 position
Closing Date
10/30/2026
5 days left
Employer / Company
Mogo Uganda
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Description (Public)
Duties, Roles and Responsibilities
- Contact debtors to follow up and implement extended repayment plans
- Track the financed assets using the tracking software and report any suspicious events
- Handle customers’ questions and complaints
- Identify gaps in the system and recommend solutions
- Update account status and database regularly
- Alert superiors of debtors unwilling or unable to pay when necessary and timely
- Follow legal and company procedures in debt collections and assist the company to take legal action against debtors by providing necessary information
Qualifications, Education and Competencies
Qualifications & Experience:
- A bachelor's degree in any discipline from a recognized university
Skills & Competencies:
- High level of confidence and ability to establish communication with others
- Demonstrate a high level of integrity
- Strong work ethics
- Proactive and positive attitude
How to Apply
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