Customer Service Executive - Sales Support

• Handle customer calls and other interactions professionally
• Engage existing, potential and inactive customers to understand their needs and provide appropriate support
• Conduct follow-up calls and lead generation activities to support sales and customer retention
• Receive, document and respond to customer complaints, inquiries and feedback
• Coordinate with relevant departments to ensure timely resolution of customer issues
• Follow up on outstanding complaints and maintain accurate records of customer interactions
• Provide administrative and operational support to the commercial and sales teams
• Support customer card management processes and monitor customer accounts for compliance with credit requirements
• Maintain and update customer databases and account records
• Support customer account administration and reporting processes

Qualifications & Experience:

• Bachelor's Degree in Business Administration, Marketing, Commerce, Statistics, Information Technology, Data Analytics or any other relevant field
• At least one (1) year of relevant working experience in customer service, sales support, data management or a related role
• Experience in data analysis, customer database management, reporting and customer account administration

Skills & Competencies:

• Good verbal and written communication skills
• Strong customer service and interpersonal skills
• Proficiency in Microsoft Office applications, particularly Excel
• Good analytical, organizational and problem-solving skills
• Ability to handle customer inquiries, complaints and follow-ups professionally
• High level of accuracy and attention to detail