CDL Limited is recruiting 50 Customer Service Experts in Rwanda. The role involves providing exceptional support to clients, addressing inquiries, and ensuring customer satisfaction in a fast-paced environment, documenting customer interactions and supporting team management in achieving service standards. This is a permanent contract position in Kigali, open to Rwandan nationals with strong English skills.
Sponsored
Sponsored
Marketing and Sales
Customer Service Expert (50 Positions)
Category
Marketing and Sales
Employment Type
Full-time
Location
Kigali, Rwanda
Vacancies
1 position
Closing Date
10/31/2026
6 days left
Employer / Company
Career Directions Limited
22 views
0 unlocks
Description (Public)
Duties, Roles and Responsibilities
- Assist customers via phone, email, or chat to resolve their issues effectively
- Maintain a high level of professionalism and courtesy when interacting with clients
- Collaborate with team members to improve service processes and customer experience
- Document customer interactions and feedback for continuous improvement
- Support team management in achieving customer satisfaction goals and service standards
Qualifications, Education and Competencies
Qualifications & Experience:
- High school diploma
- Less than 2 years of experience in customer service or related sectors — fresh graduates with strong English skills are encouraged to apply
- Rwandan nationality is mandatory
- Permanent contract, based in Kigali
Skills & Competencies:
- Good spoken and written English skills (fluent English required)
- Strong communication and interpersonal skills
- Positive attitude with a willingness to learn
- Ability to work effectively in a team environment
- Professionalism and attention to detail
How to Apply
Get DAILY Job Updates
AfriCareers WhatsApp Channel
Follow Channel
Get DAILY Job Updates
AfriCareers Telegram Channel
Follow Channel
Turn on to receive notifications