Career Directions Limited (CDL), a leading Kenyan recruitment and talent consulting firm expanding into Rwanda, is recruiting 50 Customer Service Experts for its Kigali operations - a fast-paced customer support role assisting customers by phone, email or chat.
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Customer Service Expert (50 Positions)
Category
Marketing and Sales
Employment Type
Full-time
Location
Kigali, Rwanda
Vacancies
1 position
Closing Date
11/17/2026
23 days left
Employer / Company
Career Directions Limited
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0 unlocks
Description (Public)
Duties, Roles and Responsibilities
- Assist customers via phone, email or chat to resolve their issues effectively
- Maintain a high level of professionalism and courtesy when interacting with clients
- Collaborate with team members to improve service processes and customer experience
- Document customer interactions and feedback for continuous improvement
- Support team management in achieving customer satisfaction goals and service standards
Qualifications, Education and Competencies
Qualifications & Experience:
- High school diploma
- Less than 2 years of experience in customer service or related sectors
- Fluent English (mandatory)
- Rwandan nationality (mandatory)
Skills & Competencies:
- Strong communication and interpersonal skills
- Positive attitude with a willingness to learn
- Ability to work effectively in a team environment
How to Apply
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