Customer Service Officer (Several Positions)

• Manage assigned customer files from opening through processing, delivery, and full operational closure
• Act as the primary point of contact for clients, delivering proactive updates and transparent communication
• Coordinate operational activities with internal transport, clearing, warehousing, and airfreight teams as well as subcontractors and government agencies
• Review customer instructions to ensure all operational and commercial documentation is complete
• Track operational milestones and promptly communicate potential delays or bottlenecks
• Update operational business management software as each stage is completed
• Collect supporting documents, including proof of delivery (PODs) required for file closure
• Assist invoicing teams by verifying supplier invoices, client expenses, and approved quotation rates
• Monitor performance against agreed customer SLAs and service KPIs, escalating risks when necessary

Qualifications & Experience:

• Bachelor's degree in Logistics and Supply Chain Management, Business Administration, or a related field
• Up to 2 years of relevant experience in clearing and forwarding, transport, imports/exports, or logistics operations
• Familiarity with logistics systems (e.g., SPOT, Pegasus, Way) is an added advantage

Skills & Competencies:

• Proficiency in Microsoft Office applications and business email communications
• Excellent verbal and written communication skills
• Strong stakeholder coordination and multi-tasking abilities under tight deadlines
• Customer-oriented mindset with high attention to detail