Customer Service & Order Processing Clerk

• Receive customer orders via telephone, email, messaging systems, or approved online channels and convert them into accurate sales orders
• Confirm customer identity, product names, quantities, delivery specifications, contact information, and related details
• Enter orders into the company sales or ERP system utilizing only approved pricing information
• Check stock availability and delivery schedules, ensuring unconfirmed delivery times are not promised to customers
• Handle customer inquiries regarding products, orders, invoices, dispatch, and delivery status, referring unresolved questions to appropriate departments
• Track orders through processing and notify customers of significant delays or updates as instructed
• Record customer complaints accurately and safeguard the confidentiality of all customer records and commercial data
• Prepare sales invoices, delivery notes, order confirmations, and related documentation from approved systems

Qualifications & Experience:

• Degree, Diploma, Certificate, or National Certificate in Business Administration, Marketing, Commerce, Customer Service, Secretarial Studies, Office Management, Communication, Public Relations, Information Technology, Records Management, or related disciplines
• Vocational office qualification, UACE, or UCE with demonstrated computer literacy
• No prior work experience required; structured onboarding training provided

Skills & Competencies:

• Effective verbal communication, active listening, and telephone etiquette
• Fast keyboard skills, basic numeracy, and accurate data entry
• Customer service orientation with the ability to maintain composure when addressing dissatisfied customers
• Proficiency in record keeping, complaint logging, and order tracking
• Familiarity with email communication and computer based order or ERP systems