Digital Marketing & Customer Service Assistant

• Assist with digital marketing activities to generate leads for Zuridesk.
• Create and manage content for social media and other digital channels.
• Assist with online marketing campaigns and lead-generation activities.
• Identify and engage potential customers through digital channels, telephone and other outreach methods.
• Respond professionally to customer and prospect enquiries.
• Contact prospective clients and understand their business and customer service needs.
• Conduct Zuridesk product demonstrations for prospective customers and explain its features and benefits clearly.
• Follow up with prospects after product demonstrations.
• Maintain accurate records of leads, prospects, demonstrations and follow-ups.
• Assist with preparing marketing materials, presentations and product content.
• Support the team in converting leads into customers.
• Assist in tracking and reporting digital marketing and lead-generation activities.

Qualifications & Experience:

• Diploma or Bachelor’s degree in Marketing, Digital Marketing, Business Administration, Communications, IT or a related field.
• Previous experience working in a call centre, contact centre, BPO or customer service environment is required.
• Must be aged above 25 years.
• Salary range: KSh 16,000 – 30,000 per month.

Skills & Competencies:

• Basic to good practical knowledge of digital marketing.
• Good understanding of social media platforms and online marketing.
• Excellent spoken and written English and Kiswahili.
• Confident and professional when communicating with clients; good interpersonal and customer service skills.
• Strong computer skills and ability to learn new software quickly.
• Comfortable presenting and demonstrating software to customers.
• Able to explain complex items in a simple and understandable way.
• Good organisational and follow-up skills; self-motivated, reliable and willing to learn.
• Previous experience in software sales, product demonstrations, SaaS, CRM or technology-related customer service is an added advantage.