Digital Payments Product Manager

• Develop and maintain the digital payments product strategy, roadmap and delivery priorities
• Conduct market, competitor, customer and merchant research to identify product opportunities
• Define product requirements, customer journeys, user stories and acceptance criteria
• Coordinate product development with engineering, design, operations and compliance teams
• Manage products from concept and business-case development through launch and optimisation
• Monitor transaction volumes, adoption, active usage, failure rates, customer satisfaction and other product indicators
• Analyse product performance and recommend improvements based on customer and operational insights
• Coordinate integrations with banks, mobile money operators, payment gateways, merchants and other partners
• Ensure products meet regulatory, data-protection, security and consumer-protection requirements
• Support product testing, release planning, user acceptance testing and production deployment
• Identify and address payment failures, customer pain points, fraud risks and operational bottlenecks
• Develop product documentation, support training for internal teams and partners, and prepare performance reports and investment recommendations
• Manage stakeholder expectations and communicate changes to product scope, timelines and priorities

Qualifications & Experience:

• Bachelor's degree in Information Systems, Computer Science, Business Administration, Product Management, Economics or a related discipline
• Professional training in agile delivery, product management, digital payments or user experience is preferred; a relevant postgraduate qualification is an added advantage
• At least 5 years of experience in digital product management, financial technology, banking, telecommunications or payment services
• A minimum of 2 years managing digital products or cross-functional technology initiatives
• Demonstrated experience developing or improving mobile money, merchant, wallet, remittance or payment-platform products

Skills & Competencies:

• Commercially focused and customer-oriented
• Strong stakeholder coordination and communication skills
• Analytical, with strong performance-monitoring ability
• Promotes continuous improvement and customer-centred product development