Direct Sales Representative

• Sourcing prospective customer leads from various sources, such as referrals, cross-selling opportunities, sales activations organized by the bank or sales leads provided by the bank.
• Explaining the features of the products to prospective customers in line with the product’s specifications and treating customers fairly.
• Guiding customers on how to complete applications for the respective product they wish to purchase.
• Reviewing of the application and documentation provided by the customer to confirm accuracy.
• Authentication of customer details by checking the original copies against photocopies of documents provided e.g. National ID and passports.
• Forwarding completed applications to the relevant Sales Manager or Retail Support Team, within 24 hours of sign-off by the customer.
• Prospecting customers for any other Bank products suitable for their needs.
• Ensuring safe custody of customer documents under their care.
• Forwarding customer feedback or complaints to the respective Sales/Branch Manager.
• Sharing market information from the field to the leadership to improve the bank’s products and provide regular Sales reports.

Qualifications & Experience:

• Be a graduate of a recognized university.
• Have 2 years’ working experience in Sales.

Skills & Competencies:

• For the above position, the successful applicant should have the following:
• Have excellent analytical and interpersonal skills.
• Have a passion and commitment to quality service.
• Have excellent verbal and written communication skills.
• Can meet stringent targets within defined deadlines