Guest Relations Executive

Description (Public)

Mestil Hotel & Residences is seeking a service-oriented and personable Guest Relations Executive to deliver exceptional guest experiences and uphold the highest standards of hospitality across the property. The role serves as the primary point of contact for guests, proactively building meaningful connections, anticipating needs, resolving concerns, and exceeding expectations to elevate the #MestilExperience from arrival to departure.

Duties, Roles and Responsibilities

Serve as the primary point of contact for guests, building meaningful connections at every stage of the guest journey
Anticipate guest needs, resolve concerns, and exceed expectations to ensure guest satisfaction
Deliver seamless and memorable stays, elevating the guest experience from arrival to departure
Uphold the highest standards of hospitality across the property

Qualifications, Education and Competencies

Qualifications & Experience:

Diploma or Bachelor's Degree in Hospitality Management, Business Administration, or a related field
At least 2 years of relevant work experience
Experience serving VIPs, high-profile guests, or members-only clientele is a strong advantage

Skills & Competencies:

Professional, attentive, and passionate about creating memorable guest experiences
Strong interpersonal and communication skills
Well presented with excellent customer service instincts

How to Apply

About Mestil Residences

Mestil Residences offers guests an exclusive, serene and refined environment, ideal for business and leisure travellers, families, and extended stays in Kampala, Uganda.