Head of Personal BankingExpiring Today!

• Define and execute the work plan for Personal Banking in line with the overall Retail and Bank's strategic plan and budget
• Define performance objectives and standards for the Personal Banking unit and team members and monitor performance to ensure achievement
• Provide strategic and tactical direction to the different business units to achieve New to Bank business targets
• Provide the Chief Retail Banking Officer with periodical updates on performance, including growth in the personal banking space
• Monitor market trends and competitor activities to benchmark market best practices and improve dfcu positioning
• Provide strong leadership to the team to execute set goals and deliver results
• Create CVPs following proper profiling of customers
• Drive a customer-centric culture, accountability and ownership of service pledges that meet and exceed customer expectations
• Continuously monitor the quality of the Personal Banking portfolio through reviewing credit reports and focusing the team on collection of accounts
• Work with the Head Integrated Channels and own teams to plan, drive and implement business growth initiatives to ensure set targets are met
• Ensure policies and procedures within personal banking are followed and the unit achieves acceptable audit and risk ratings
• Identify training gaps and competence levels, consult with employees to facilitate personal development and recommend training programs
• Put in place mechanisms to ensure the Personal Banking loan portfolio is monitored, recoveries made and NPA ratio maintained within budget

Qualifications & Experience:

• Bachelor's degree in a business discipline
• An MBA, related master's or professional banking qualification is an added advantage
• 8 years' experience in Banking with particular experience and exposure in Sales and Service
• 5 years' experience in a leadership role in a related field
• Relevant business exposure, experience and acumen
• Computer knowledge, especially spreadsheets, Word and PowerPoint
• Basic understanding of cross-functional structures and operations

Skills & Competencies:

• Strong people management and leadership skills
• Outgoing, self-motivated, assertive and proactive
• A self-driver who is oriented and able to meet deadlines
• Excellent communication, interpersonal and negotiation skills
• Good presentation skills to senior-level audiences
• Strong analytical and innovative abilities
• Ability to develop a succession plan and mentor potential successors for key roles within the subdomain