Excelon Limited is recruiting on behalf of a fast-growing hospitality and events destination based in Ruiru. We are seeking a highly organized, hands-on, and commercially driven Operations Manager to oversee daily resort operations and ensure exceptional guest experiences. The role focuses on operational efficiency, service quality, and driving revenue growth within a scenic resort setting.
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Hotel Operations Manager
Category
Hotel / Hospitality
Employment Type
Full-time
Location
Kiambu, Kenya
Vacancies
1 position
Closing Date
6/9/2026
Closed
Employer / Company
Excelon Limited
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Description (Public)
Duties, Roles and Responsibilities
Operations & Guest Experience
- Oversee daily resort, hospitality, restaurant, and event operations.
- Ensure high standards of customer service and guest satisfaction.
- Coordinate accommodation, food & beverage, grounds, housekeeping, security, and maintenance operations.
- Handle guest complaints professionally and ensure prompt resolution.
Events & Business Growth
- Coordinate weddings, conferences, outdoor functions, and special events.
- Drive occupancy, event bookings, and customer retention initiatives.
- Build relationships with corporate clients, event planners, and travel partners.
- Support marketing and promotional activities to grow revenue streams.
Team Leadership
- Supervise and manage operational staff across departments.
- Prepare staff schedules and ensure proper staffing levels.
- Train, mentor, and enforce discipline and perform
Qualifications, Education and Competencies
- Qualification: BA/BSc/HND , Diploma , KCSE
- Experience: 5 - 8 years
How to Apply
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