ICT Technical Assistant

• Provide technical advisory services on new or appropriate office technology options relevant to NRC offices in respect to ICT.
• Plan for technology upgrades, expansion and replacements by overseeing systematic needs assessment, specification and budgeting.
• Ensure computer network and other office technology access privileges, applications, data storage requirements and regular backups are configured and maintained.
• Provide ICT technical support to NRC field offices to ensure optimum performance of respective office technology.
• Schedule regular computer and technology-related services maintenance and license renewals.
• Update harmonized data and office technology disaster recovery plans and implement where appropriate.
• Define, deploy and maintain system security for shared services.
• Ensure installation and maintenance of protection services (antivirus, firewalls) for the entire office setup.
• Monitor LAN and WAN bandwidth usage and advise management on improvements.
• Create and maintain an ICT configuration database for both hardware and software, keeping the file copy regularly updated.
• Organize regular quarterly preventive service and maintenance schedules for ICT hardware and properly file and share service reports with management.
• Provide ICT technical support to all NRC Vocational Skills Training Centers (VSTs), including support to ICT instructors in the VSTs.
• Perform any other duties as allocated by the supervisor.

Qualifications & Experience:

• B.Sc. Degree in Computer Science, Information Technology or a related field.
• At least 3 years of relevant work experience.
• Hands-on experience and knowledge in hardware, LAN and WLAN.
• Prior ICT experience in a setup with environmental and geographical constraints.
• Experience working as an ICT Officer in a humanitarian or recovery context.
• Certification in Microsoft Server or Cisco products is a plus.

Skills & Competencies:

• Good grasp of intranet systems.
• Good spoken and written communication skills.
• Excellent interpersonal and problem-solving skills.
• Planning and delivering results; working with people; analyzing.
• Handling insecure environments.
• Empowering and building trust; communicating with impact and respect.