Internal Debt Collector (50 Positions)

• Proactively engage clients with overdue accounts through telephone calls, SMS, digital communication platforms and field visits where necessary
• Follow up on outstanding loan repayments and ensure timely recovery of overdue amounts
• Negotiate realistic and structured repayment arrangements in line with company policies and applicable regulations
• Maintain accurate records of client interactions, repayment commitments, follow-ups and recovery outcomes
• Monitor assigned accounts and identify high-risk cases requiring escalation
• Collaborate with Branch Managers, Operations and Legal teams to improve recovery performance
• Prepare and submit daily, weekly and monthly debt recovery reports
• Maintain professionalism, confidentiality and ethical standards throughout all client engagements
• Comply with applicable data protection requirements and the company’s debt recovery procedures

Qualifications & Experience:

• Proven experience in debt collection, loan recovery or collections is mandatory
• At least one year of relevant experience in debt collection, loan recovery or microfinance collections is preferred
• A diploma or degree in Business Administration, Finance, Accounting or a related field is an added advantage

Skills & Competencies:

• Strong communication, persuasion and negotiation skills
• Resilience, patience and the ability to handle difficult client conversations
• Target-driven mindset with demonstrated ability to meet recovery targets and deadlines
• Proficiency in Microsoft Excel, CRM systems and digital communication tools
• High levels of integrity, accountability, discipline and attention to detail
• Knowledge of local languages is an advantage for regional assignments