The IT Infrastructure Support Officer supports the installation, deployment and maintenance of servers, desktops, printers, telephony and other hardware and software, and maintains the IT asset lifecycle from identification to control and accounting.
Sponsored
Sponsored
Information Technology
IT Infrastructure Support Officer
Employer / Company
Brac Bank Uganda
36 views
0 unlocks
Description (Public)
Duties, Roles and Responsibilities
- Support the installation, deployment, upgrade and troubleshooting of servers, desktops, printers and other IT hardware
- Resolve assigned infrastructure and support issues in a timely manner to meet or exceed agreed SLAs
- Follow the change management process for major infrastructural changes in the live environment
- Support delivery of assigned business and ICT projects and initiatives
- Carry out fault diagnosis on moderately complex problems and report results clearly
- Support implementation of Disaster Recovery and Business Continuity Management activities
- Review flagged security breaches and vulnerabilities and ensure computers have up-to-date antivirus definitions
- Monitor ICT equipment across the estate for optimal performance
- Document all IT assets in line with BRAC standards and maintain an asset register matching physical assets
- Install, upgrade, configure and troubleshoot desktop applications and server resources such as email, print and antivirus
- Supervise IT vendors and ensure SLAs are adhered to
Qualifications, Education and Competencies
Qualifications & Experience:
- Bachelor's in ICT, Computer Science or an ICT related field
- A minimum of 2 years' IT experience in a banking environment
- ITIL V3 Foundation, CCNA and A+
Skills & Competencies:
- Knowledge of VMware virtualisation, server administration, enterprise storage (SAN/NAS), storage provisioning, backup, replication and disaster recovery
- Knowledge of IT Asset Management
- Good knowledge of operating systems and hardware setup
- A good understanding of technical systems and their setup
- Analytical skills and MS Office skills
How to Apply
About Brac Bank Uganda
BRAC Uganda Bank Limited (BUBL) is a Tier II Credit Institution regulated by the Bank of Uganda, widely recognized for operating the largest financial branch network in the country. Originating as a microfinance scheme in 2006, it formally transformed into a regulated bank in 2019. It specifically targets low-income individuals, micro-entrepreneurs, and financially underserved communities, with a core focus on women's economic empowerment.
Mission
Providing a range of financial services responsibly to people at the bottom of the economic pyramid in Uganda especially women in rural, urban, and hard-to-reach areas to create self-employment opportunities, build financial resilience, and harness entrepreneurial spirit.
Get DAILY Job Updates
AfriCareers WhatsApp Channel
Follow Channel
Get DAILY Job Updates
AfriCareers Telegram Channel
Follow Channel
Turn on to receive notifications