IT OfficerExpiring Today!

• Manage and maintain RELON-Kenya’s IT infrastructure, including computers, servers, networks, internet connectivity, printers and other ICT equipment.
• Provide timely technical support and troubleshooting to staff on hardware, software, network, email and other IT-related issues.
• Install, configure, maintain and update computer hardware, software, operating systems and IT applications used by the organisation.
• Manage user accounts, access permissions, passwords and other IT access controls in accordance with organisational policies.
• Monitor and maintain network infrastructure, internet connectivity, wireless systems and other communication systems.
• Implement data protection, cybersecurity and information security measures to safeguard organisational information and systems.
• Develop and maintain regular data backup and recovery procedures to minimise the risk of data loss and ensure business continuity.
• Maintain an up-to-date inventory of all IT equipment, software licences, systems and technology assets.
• Support the procurement, installation, configuration and maintenance of IT equipment and services.
• Provide technical support for virtual meetings, online training, webinars and other digital programme activities.

Qualifications & Experience:

• Bachelor’s degree in Information Technology, Computer Science, Information Systems, ICT or a related field.
• At least three (3) years of relevant professional experience in information technology, ICT support, systems administration or a related field.
• Proven experience managing organisational IT infrastructure, computer networks, hardware, software and user support.

Skills & Competencies:

• Relevant professional certification in IT, networking, cybersecurity or systems administration is an added advantage.
• Demonstrated knowledge of cybersecurity and data protection practices.
• Strong problem-solving and user-support orientation.
• Ability to support staff in the effective use of digital platforms and cloud-based systems.