Key Account Manager Uganda

• Job Ref ID: JR0087499
• If you’re here, it’s because you’re looking for an exciting ride.
• A ride that will fuel up your ambitions to take on a new challenge and stretch yourself beyond your comfort zone.
• We’ll deliver a non-vanilla culture built on talent, where we work to amplify the impact on millions of people, paving the way forward together.
• Own the end-to-end commercial relationship with a portfolio of Glovo’s top strategic partners, negotiating commission, pricing and promotional terms directly with partner-side managers and, in many cases, C-level stakeholders.
• Build and execute Joint Business Plans (JBPs) with each partner, driving measurable growth in GMV, order volume and partner ad spend while protecting Glovo’s take rate.
• Run partner-facing Quarterly/Monthly Business Reviews and internal MBRs, using data (CVR, GMV, cancellations, ad ROI) to diagnose performance issues and recommend action.
• Partner cross-functionally with Operations, Growth, Marketing, Finance and Ads teams to resolve partner issues quickly and deliver on commercial commitments.
• Defend Glovo’s commercial position in high-stakes negotiations (commission disputes, retention conversations, competitor threats), knowing when to hold the line and when to structure a creative win-win.
• Continuously monitor the competitive and market landscape to anticipate partner needs and identify new growth or monetisation levers (menu optimisation, ads, promos, new categories).

Qualifications & Experience:

• 3+ years’ experience in account management, commercial/sales or consulting roles, ideally managing complex accounts or stakeholders.
• Strong commercial negotiation skills with P&L accountability – comfortable defending pricing, commissions and walk-away points with data.
• Advanced Excel/Sheets skills and an analytical mindset – able to build forecasting models and partner P&L analyses, not just read a dashboard).
• Confidence managing senior, often C-level, external stakeholders and presenting business reviews internally
• Experience with BI tools (Looker, SQL) or working in a marketplace/e-commerce environment.
• Fluent English plus the local market language; a background in FMCG, delivery platforms, e-commerce or strategy consulting is a plus but not required – we care more about commercial judgement, ownership and coachability than pedigree.