Medical Representative, CRM (Fixed-Term) - NairobiExpiring Soon!

• Identify and prioritize high-potential customers through data analysis (HCPs and stakeholders) who influence prescription decisions, and drive sales performance through the skillful orchestration of positive customer experiences.
• Engage in value-based conversations (in-person and virtually) to understand critical customer challenges, decision-drivers, pain points and opportunities.
• Personalize and orchestrate customer engagement journeys for target HCPs by reflecting customer preferences, leveraging available content and multiple engagement channels.
• Build engagement by working in partnership with HCPs to develop a sustained collaboration over time for Novartis.
• Deliver memorable, customer-centric experiences beyond clinical differentiation by listening to their needs and understanding their healthcare environment.
• Establish effective working relationships with opinion leaders and top medical influencers at territory level and challenge current behaviors in order to improve the patient journey (right patient, right time).
• Gather insights on the customer's business to uncover what is important to them, and follow up on customer feedback and translate responses into actions that create additional value and exceed expectations.
• Leverage available data sources to create, dynamically prioritize and adjust relevant territory, account and customer interaction plans.
• Share customer insights with relevant internal stakeholders on an ongoing basis to support the development of product- and indication-related content, campaigns and interaction plans.
• Collaborate compliantly with cross-functional teams to design and implement solutions that address unmet customer and patient needs.
• Act with integrity and honesty, treating customers and colleagues in a transparent and respectful manner with clear intent, and live by the Novartis Code of Ethics and Values and Behaviors.
• Report technical complaints, adverse events and special case scenarios related to Novartis products within 24 hours of receipt.

Qualifications & Experience:

• Bachelor's degree in pharmacy, life science or a degree in any relevant discipline.
• Minimum 3 years' experience in pharmaceutical/medical sales, or an allied industry.
• Knowledge of the pharmaceutical industry and its changing environment.
• Prior experience within the cardiovascular therapeutic area would be beneficial.

Skills & Competencies:

• Professional accomplishments that reflect achievement orientation, self-motivation, initiative, independence, and strong customer service orientation.
• Strong sales and customer engagement capabilities with the ability to act with integrity and comply with industry codes.
• Key performance indicators include assigned targets, contact rate and coverage, meetings spend vs. budget, therapy/product knowledge, delivery of customer centric activities, and accurate territory administration.