Operations ManagerExpiring Today!

• Lead the Call Center through its team lead, setting weekly priorities and verification targets; ensure 100% of partner records are verified within the specified window
• Raise call center productivity by setting daily targets and tracking individual success rates and turnaround times
• Lead the QA unit in inspecting stoves at partner production sites and in the field on a routine basis; use QA findings to evaluate business units and stove partners
• Plan and run each Monitoring Period: sample preparation, usage surveys, Kitchen Performance Tests (KPTs), baseline monitoring and spot checks
• Recruit, train and deploy monitoring enumerators; prepare field logistics before deployment (mapping, routing, budgets, KPT materials, finalised assignments)
• Review enumerator submissions daily and give feedback to senior management on an ongoing basis
• Engage partners in a timely manner with clear updates; prepare and reconcile weekly and monthly budgets for the three units with full supporting documents
• Set quarterly work plans for every team member and review progress monthly; run quarterly skill-development sessions for the Call Center, QA and M&E teams
• Propose improvement initiatives each quarter and submit a one-page monthly memo; maintain a weekly team tracker and a risk register

Qualifications & Experience:

• Bachelor's degree in Development Studies, Environmental Science, Statistics, Business Administration or a related field (Master's degree is an added advantage)
• At least 5 years of operations, monitoring and evaluation, or field programme experience, including at least 3 years managing teams
• Hands-on experience running surveys or field data collection with mobile tools (ODK, KoboToolbox or similar)
• Experience managing budgets, field advances and reconciliations
• Proven ability to plan and run field operations across multiple districts, on schedule and within budget
• Advanced Excel or Google Sheets, including pivot tables, lookups, data cleaning and reconciliation
• Experience coordinating several teams with competing deadlines, building work plans and KPIs

Skills & Competencies:

• Ownership of results across all three units
• Leadership through team leads with early addressing of underperformance
• Attention to detail in data, budgets and field reports
• Integrity in handling data, money and HR matters
• Problem-solving under pressure and early escalation of risks
• Clear communication with partners, staff and senior management