Operations Manager

• Develop strategic decisions and communicate with a team of managers.
• Develop and implement operational policies and enhance operational frameworks, procedures and best practices.
• Assist the Human Resources department; train, direct and appraise staff alongside HR.
• Promote a strong company culture.
• Purchase materials, design stock and ensure warehouse productivity.
• Contribute to the accomplishment of the company’s strategic and operational objectives.
• Analyse financial information and utilise it to enhance profit; perform quality controls and screen KPIs.
• Assign tasks and carry out operations using project management tools such as Onstro Projects.
• Manage staff levels, hours, wages, contract labour relative to revenues.
• Coordinate with the management team to set or implement new procedures and policies; establish pricing and contracts.
• Ensure proper maintenance and serve as primary liaison with utilities and local government agencies such as police and fire departments.
• Supervise accounts payable and accounts receivable departments.
• Monitor day-to-day activities to maximise productivity, efficiency and profits for the organisation as a whole.
• Work smoothly with the Board of Directors to determine values and missions, and build alliances with other organisations.

Qualifications & Experience:

• Master’s degree in Business Administration or a relevant field.
• Proven 7+ years of work experience as an Operations Manager or a similar role in an administrative department.
• Strong knowledge of business practices and financial reporting.

Skills & Competencies:

• Ability to handle customer complaints effectively and exceptional customer service skills.
• Excellent working knowledge of management business software programmes.
• Ability to run a safe, injury or accident-free workplace.
• Effective time management, problem-solving and multitasking.
• Good oral and written communication and presentation skills.
• Detail-oriented, able to work in a team as well as individually.

Permanent contract (the advert also lists freelance/part-time options). Salary expectation as stated in the advert: above FRw 4,200,000. The advert lists 25 positions. About the employer: Neil Corporation LTD is a provider of digital transformation services and human capital solutions in Rwanda.