Operations Manager

• Provide active strategic leadership for operations as RRD grows in scale and complexity
• Lead, manage, and hold accountable RRD's Finance, Supply Chain, HR, and Admin staff, integrating all functions into a single, well-run operational team
• Develop a high-performing operational culture built on accountability, efficiency, and continuous improvement
• Strengthen organizational systems, clarify roles and responsibilities, and build the capacity needed to support continued growth
• Drive organizational accountability through scorecards, performance reviews, and clear operational metrics, ensuring alignment with RRD's strategic priorities
• Work in direct support of operational departments, including going to the field, to vendors, and to the stockyard for first-hand insight
• Oversee RRD's financial systems, controls, and reporting, ensuring accuracy, transparency, and compliance with donor and statutory requirements
• Ensure procurement processes are fair, efficient, and well-documented, balancing strong controls with the speed RRD's programs require
• Establish systems that monitor operational and financial performance, identify inefficiencies, and drive continuous improvement
• Directly oversee RRD's HR and Admin function in the interim, ensuring staff are supported, policies are followed, and administrative operations run smoothly
• Build the foundational HR systems and processes needed to support RRD's growing team
• Partner with Program, Engineering, and Construction teams to keep projects on time and within budget

Qualifications & Experience:

• 5+ years of leadership experience with a proven track record of leading an organization, business unit, utility, or enterprise through growth or organizational transformation
• Demonstrated ability to build and lead high-performing teams with clear accountability structures across multiple functional areas
• Business and financial acumen, with a history of delivering results on-time and on-budget while balancing growth with financial sustainability
• Experience developing and implementing systems, processes, and performance management frameworks
• Proven ability to manage donor reporting, grants compliance, and project-level financial controls
• Bachelor's degree in Business Administration, Human Resources Management, Project Management, Supply Chain, Finance, Accounting, or a related field
• Willingness to travel regularly in Uganda and spend time supporting field operations

Skills & Competencies:

• Exceptional relationship-building and communication skills with customers, government stakeholders, partners, funders and investors
• Strong analytical skills with the ability to use operational and financial data to drive decisions
• Ability to make sound decisions and solve complex problems in dynamic environments
• Familiarity with the EOS (Entrepreneurial Operating System) framework, Asana, and QuickBooks is an advantage
• Experience leading a utility, engineering, construction, or service-based organization is preferred