POS Manager

• Coordinate SoftPOS installation, configuration, testing, and activation
• Manage merchant onboarding, training, activation, and ongoing support
• Monitor active and inactive merchants, transaction volumes, transaction values, uptime, and transaction success rates
• Investigate failed transactions, connectivity issues, settlement problems, and device or application faults
• Coordinate with technical teams, payment processors, banks, telecom operators, and other partners
• Maintain accurate records of POS, accessories, repairs, replacements, and merchant assignments
• Reactivate inactive merchants and increase transaction activity among existing clients
• Prepare regular reports on merchant acquisition, POS usage, operational incidents, and commercial performance
• Ensure compliance with payment-security, fraud-prevention, and operational procedures

Qualifications & Experience:

• Bachelor’s or Master’s degree in a relevant field
• At least two to three years of experience in POS operations, payment systems, merchant acquiring, fintech, banking, mobile money, or digital financial services
• Practical experience with POS terminals, SoftPOS applications, merchant onboarding, payment support, or agent networks
• Understanding of payment authorization, reversals, refunds, reconciliation, and settlement
• Fixed-term contract, based in Kigali

Skills & Competencies:

• Ability to manage merchants, field teams, technicians, and operational partners
• Strong commercial, analytical, troubleshooting, communication, and organizational skills
• Ability to understand a payment product and explain it clearly to technical and non-technical audiences
• Product and commercial understanding of POS systems and fintech in Rwanda is an advantage
• Knowledge of SoftPOS and practical growth tools in POS systems is an advantage
• Track record of measurable past performance and success