ReceptionistExpiring Soon!

• Conduct outbound calls back to ascertain customer satisfaction.
• Build internal and external business relationships to support effective information sharing in the business.
• Ensure database maintenance and cleansing by entering correct and complete customer information.
• Attend promptly to customers’ inquiries, clarify information, and forward requests to other departments.
• Receive all customer inquiries to the business and support effective handling through escalation to the supervisor where necessary, ensuring timely feedback to the customer.
• Assist clients in finding their way around the office.
• Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing.
• Carry out any other duties as and when assigned.

Qualifications & Experience:

• Bachelor’s degree in Business Administration or any other business-related discipline.
• Experience as a customer service representative at a call center or another environment with many customers.
• Credit in Math and English at O level is a MUST.

Skills & Competencies:

• Customer and personal service skills, and product and service knowledge.
• Good computer skills and good communication skills.
• Interpersonal skills and problem resolution skills.
• Personal, approachable, positive attitude, active learning and social perceptiveness.
• Innovation and change management.