Recovery Support OfficerExpiring Soon!

• Issue arrears notices daily and follow up clients who have not settled their monthly obligations to improve portfolio quality and avoid financial losses
• Schedule repayment plans, discuss debt repayment plans with defaulting clients and recommend accounts for restructuring to management
• Support branches by responding to customer queries on loan account balances, keeping client files up to date with communications and file notes to ease debt recovery
• Respond to customer queries on loan account status including reconciliations where accounts have irregularities
• Check security perfection for NPA accounts or accounts showing deterioration, forwarding to the legal department for smooth, quick foreclosure or immediate perfection
• Ensure timely capturing of cash flows in the system for proper IFRS reporting to minimize provisioning and ensure compliance
• Process the release of securities for fully paid loans and forward to Head of Credit for recommendation
• Conduct daily monitoring and reviews of delinquent account records to determine which customers must be contacted for collection of overdue accounts

Qualifications & Experience:

• Minimum of a Bachelor's degree in Economics, Statistics, Commerce, Business Administration or equivalent
• At least 2 years' experience in debt recovery, as a credit officer or in credit administration
• Past call centre experience in a Financial Institution is an added advantage
• Basic understanding of the legal framework
• Thorough understanding of UGAFODE (MDI) credit policies and procedures
• Sound knowledge of banking regulations (MDI Act/IFRS guidelines) on asset quality and credit legislation

Skills & Competencies:

• Decision-making skills and a results-oriented personality
• High levels of integrity, responsibility and confidentiality
• Credit and financial analysis skills
• Ability to negotiate
• High standards of performance and control of quality
• Team building skills: initiative, dispute resolution, good customer service and strong negotiation