Relationship Officer-WORKING CAPITAL WALLET at Platinum Credit (U) Ltd - Jobweb Uganda Relationship Officer-WORKING CAPITAL WALLET at Platinum Credit (U) Ltd
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Relationship Officer-WORKING CAPITAL WALLET
Employer / Company

Platinum Credit (U) Ltd
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Description (Public)
Duties, Roles and Responsibilities
- Relationship Officer-WORKING CAPITAL WALLET (1 vacancy)
- LOCATION: Head Office, Kampala
- The overall job purpose: Effective & efficient communication with customers to achieve customer satisfaction, timely loan repayments and repeat business.
- Key duties/responsibilities:
- Develop and oversee relationships with clients to ensure top level service is provided to clients.
- Perform as key contact point for portfolio of clients dealing with routine matters throughout range of services and products.
- Consistent and frequent communication with clients providing complete, concise account information and guidance.
- Addressing customer concerns and complaints.
- Design and implement techniques for educating old and new customers on the benefits of existing and new products or services.
- Ensure assigned portfolio is performing as per company’s set targets.
Qualifications, Education and Competencies
- As detailed in the job advert
How to Apply
About Platinum Credit (U) Ltd
Platinum Credit (U) Ltd is a forward-thinking financial institution dedicated to empowering individuals and businesses with accessible and tailored credit solutions that drive sustainable growth and financial inclusion. With a mission centered on delivering innovative financial products while promoting economic resilience, the company has earned a strong reputation for trust, reliability, and excellence in the financial services industry.
At Platinum Credit we’ve built a culture of fun and family. We keep our culture healthy by being incredibly intentional about our Team Building, our values, and the experiences we deliver. Our culture makes us one of the most innovative, admired and best places to work in the country.
Evolving from its humble beginnings as a local lender, Platinum Credit (U) Ltd has grown into a reputable organization with a significant regional presence, leveraging modern technology and strategic partnerships to continually refine its business model. The company fosters a vibrant work culture that values diversity, continuous learning, and work-life balance, offering a wide range of career opportunities and flexible work arrangements that support both professional and personal growth.
Grounded in core values of integrity, accountability, and customer-centricity, the organization is also deeply committed to corporate social responsibility by actively engaging in initiatives that enhance community development, promote financial literacy, and encourage sustainable practices. For more information, visit https://platinumcredit.co.ug/
Mission
Providing fast, accessible emergency loans to salaried and self-employed customers across East Africa, delivered with minimal procedures and customer-focused service.
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