Retail Manager

• Govern multi-channel stock operations end to end, from device aging and rebalancing to preventing losses across dozens of physical sites
• Translate retail network strategy into governance, ensuring decisions about openings, relocations, and closures are compliant and well executed
• Ensure retail systems and tools (M-KOPAnet warehouse setup, AMT outlet management, Freshdesk logging, trackers and dashboards) are correctly configured and consistently used
• Set operating standards with third parties and partners, manage depot and landlord relationships, and use operational data to trace root causes when issues arise
• Coordinate device swaps, repairs, and servicing with Care Center, Repair, QA, and Training teams
• Resolve escalated stock discrepancies, outlet conduct issues, or process blockers, working across Sales, BI, Audit, Warehouse, Finance, HR, Marketing, Admin, Procurement, Legal, and Fraud as needed
• Own budgets, cost reporting, and EHS/security compliance that keep the network safe and financially accountable
• Coach, mentor, and manage the performance of retail teams, acting as the HRBP point of contact for the function

Qualifications & Experience:

• A Bachelor's degree in Business Administration, Operations/Supply Chain Management, Logistics, or a related field, or equivalent demonstrable experience
• Extensive, demonstrable experience leading operational management functions, including proven leadership of teams and multi-site operations at scale
• A strong track record in retail, inventory, and returns management, ideally including third-party or partner contract management across distributed physical locations
• Established comfort working with data and dashboards: interpreting trends, monitoring KPIs, and making cost-effective decisions from operational data

Skills & Competencies:

• Multi-site retail and inventory operations management
• Loss prevention, compliance, and risk management across a growing retail footprint
• Data-driven decision making with KPIs and dashboards
• People leadership, coaching, and performance management
• Stakeholder management across many internal departments and external partners
• Resilience under pressure with competing priorities and field-facing accountability