Sales and Service Center AssociateExpiring Soon!

• Maintain a positive, empathetic and professional attitude toward customers at all times
• Address customer questions and complaints within stipulated SLAs across various communication channels
• Monitor and maintain required stock levels at the service center by conducting regular stock takes
• Promote the company brand by ensuring the service center is kept clean and tidy within operating hours
• Assist in sales and after-sales requests and follow up customer issues to resolution
• Raise after-sales issues via tickets and keep records of customer interactions, comments and complaints
• Troubleshoot after-sales issues, resolve non-technical issues and escalate others to the after-sales product team
• Ensure spare parts availability and proper inventory management at the service center
• Generate reports on service center activities and stock levels
• Meet sales targets and support business goals and objectives

Qualifications & Experience:

• Diploma or Degree in Business Administration (Sales and Marketing option)
• At least 2 years of proven experience in sales or customer service
• Proven track record of successfully meeting sales targets

Skills & Competencies:

• Outstanding interpersonal skills with the ability to interact freely with customers
• High EQ with the ability to work under pressure and meet deadlines and targets
• Strong planning, inventory management and customer complaint handling skills
• Passion for customer service and adaptability to current industry trends
• Independent thinker with proactive decision-making capabilities
• Strong organization and time management at personal and team levels