Senior Relationship Officer-HNI

• Contributes to branch operational plan by preparing and implementing individual business plans for portfolio growth.
• Full responsibility for product lines and sales/business development for High Net Worth Individuals.
• Achieve business growth of portfolio (Assets and Liabilities) ensuring income and quality targets are met.
• Develop new customer base by expanding markets and cross-selling bank products.
• Ensure full compliance with Bank Credit Policy, Central Bank of Kenya guidelines, and Banking Act.
• Achieve set customer satisfaction, net promoter, and engagement scores.

Qualifications & Experience:

• Bachelor’s degree in Business, Finance, Banking, Marketing or related field.
• Minimum 5 years banking experience with at least 3 years in sales and relationship management.
• Thorough understanding of Retail/SME products, CBK regulatory framework, and banking compliance.
• Diploma in Banking – AKIB is an added advantage.

Skills & Competencies:

• Strong relationship management, negotiation, and cross-selling skills.
• Solid performance management and motivational skills.
• Excellent communication, planning, decision-making, and lateral thinking skills.