Support Services Manager

• Ensure annual planning for support services is done and targets are met, linked to the coordination unit for consistency
• Ensure project planning includes relevant support service requirements such as lead times and appropriate budgets
• Ensure resource mobilisation is realistic and meets support function needs, using the operations budget as input to donor proposals
• Be the focal point for field-based risk assessment, compliance and internal audit
• Ensure monthly HR reports are produced and targets met, and that quarterly tasks (staff induction, Code of Conduct training, leave planning) are completed for all field staff
• Ensure annual HR tasks are completed per the Operations Handbook (e.g., Performance & Development Reviews) and streamline HR responses across departments
• Be the focal point for key administrative tasks such as landlord engagement, sub-lease and contract renewal for premises in field offices
• Oversee routine administrative tasks (office supplies, utilities payments, office rental and lease agreements)
• Support procurement and logistics, including serving as chairperson for most major tenders serving the field office
• Closely follow department KPIs and ensure monthly report submissions are timely and of high quality; be a focal point and decision maker for fleet movement cancellations
• Work with the Area Manager to ensure each sub-department (procurement, fleet, assets, warehouse, IT) has targets and is meeting them
• Act as primary budget holder for all support service lines serving the field offices, responsible for budget monitoring and forecasting
• Work with programme managers to budget and monitor the performance of their grants and ensure compliance requirements are clearly understood
• Ensure monthly finance tasks (payroll, cashbooks, cash forecasts) are completed in line with Operations Handbook procedures

Qualifications & Experience:

• Minimum of 5 years of relevant experience in support services management (HR, financial management, budgeting and grants compliance, supply chain, procurement, logistics) within a humanitarian or development organization
• Bachelor's degree in Finance, Procurement and Supply Chain Management, Human Resources Management, Business Administration, Economics, Development Studies or a related field
• Demonstrated experience in financial management, budgeting, forecasting and donor grant compliance
• Proven experience in procurement and supply chain management including tender, fleet, asset and warehouse management
• Demonstrated experience in human resources management including recruitment, contract management and performance management
• Experience in humanitarian, refugee or emergency response settings

Skills & Competencies:

• Strong knowledge of organisational policies, procedures, internal controls, risk management and compliance
• Excellent leadership, people management, interpersonal, communication and problem-solving skills
• Strong planning, organizational, analytical and decision-making skills
• Proficiency in Microsoft Office, particularly Excel, and financial, HR and supply chain management systems
• Familiarity with donor compliance requirements and operational procedures in humanitarian programmes
• Excellent verbal and written English