Platinum Credit (U) Ltd is recruiting a Team Leader - Call Centre at its Bukoto, Kampala office. The Team Leader will supervise and support Telesales Officers to achieve daily, weekly and monthly sales targets, conduct daily coaching sessions, monitor and evaluate performance, and drive customer satisfaction through feedback mechanisms and effective query resolution.
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Team Leader - Call Centre
Category
Marketing and Sales
Employment Type
Full Time
Location
Bukoto, Uganda
Vacancies
1 position
Closing Date
10/30/2026
5 days left
Employer / Company
Platinum Credit (U) Ltd
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Description (Public)
Duties, Roles and Responsibilities
- Supervise and support Telesales Officers to achieve daily, weekly and monthly sales targets
- Conduct daily coaching sessions and provide developmental feedback to Telesales Officers
- Monitor and evaluate performance for Telesales Officers
- Assist with recruitment, onboarding and continuous training of Telesales Officers on product
- Maintain and update Quality Assurance tools, evaluation forms and performance dashboards
- Drive customer satisfaction through feedback mechanisms, escalations and effective query resolution
- Lead team meetings to share updates, celebrate achievements and address challenges
- Uphold team discipline in line with company policies
Qualifications, Education and Competencies
Qualifications & Experience:
- Bachelor's degree in Sales, Marketing or a Business-related field from a recognized institution
- Detailed CV and academic documents required
Skills & Competencies:
- Strong interpersonal and listening skills
- Integrity and effective team leadership
- Excellent verbal and written communication
- Knowledge of microfinance lending practices
How to Apply
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