The overall purpose of the role is to lead and motivate a team of Telesales Officers to consistently grow the customer portfolio month on month, while ensuring high quality sales, excellent customer satisfaction, and a productive, disciplined and engaged team.
Sponsored
Sponsored
Marketing and Sales
Team Leader - Call Centre
Category
Marketing and Sales
Employment Type
Full-time
Location
Kampala, Uganda
Vacancies
1 position
Closing Date
10/30/2026
5 days left
Employer / Company
Platinum Credit (U) Ltd
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0 unlocks
Description (Public)
Duties, Roles and Responsibilities
- Supervise and support Telesales Officers to achieve daily, weekly and monthly sales targets
- Conduct daily coaching sessions and provide developmental feedback to Telesales Officers
- Monitor and evaluate performance of Telesales Officers
- Assist with recruitment, onboarding and continuous training of Telesales Officers on products
- Maintain and update Quality Assurance tools, evaluation forms and performance dashboards
- Drive customer satisfaction through feedback mechanisms, escalations and effective query resolution
- Lead team meetings to share updates, celebrate achievements and address challenges
- Uphold team discipline in line with company policies
Qualifications, Education and Competencies
Qualifications & Experience:
- Bachelor's degree in sales, marketing or a business-related field from a recognized institution
- Relevant experience in telesales, customer service or team leadership (board listing indicates approx. 12 months minimum)
Skills & Competencies:
- Strong interpersonal and listening skills
- Integrity and effective team leadership
- Excellent verbal and written communication
- Knowledge of microfinance lending practices
How to Apply
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