Telesales Agent

• Achieve over 70% of the month-on-month KPIs set for lead generation, lead conversion, sales targets and talk-time with a high conversion rate
• Contact potential or existing customers, businesses or groups to give them correct information about SunCulture products using strong product knowledge
• Explain technical product features and answer customer questions about SunCulture products
• Proactively generate your own leads in addition to leads shared by SunCulture and maintain a robust pipeline of potential customers
• Ensure at least an 80% conversion rate from self-generated leads
• Make extensive outbound calls meeting the organization's KPIs
• Adjust sales scripts to better target the needs and interests of specific individuals
• Respond to correspondence from customers via mail, direct messages and phone and follow up initial sales contacts
• Conduct client or market surveys to obtain information about potential customers, measure customer experience and ability to afford the product
• Create a sense of urgency among potential customers to see the need to purchase sooner rather than later
• Ensure all calls are received/made through 3CX for easier tracking and quality management
• Undertake all scheduled training to improve output and customer relationships

Qualifications & Experience:

• 1-3 years' telesales or sales experience
• Strong product knowledge development ability for technical products

Skills & Competencies:

• Excellent verbal communication and persuasion skills
• Lead generation and pipeline management
• Resilience in high-volume outbound calling
• Results orientation against KPIs
• Customer service and follow-up discipline