Telesales Representative - Kinyarwanda Speaking

• Answer job seeker and employer questions across calls, email, WhatsApp and social media, resolving issues at first contact wherever possible
• Run recurring community touchpoints of your own design (WhatsApp community, newsletter, monthly clinic)
• Bring Rwandan universities and TVETs onto the platform: setup, training career services teams, and helping students build profiles and start applying
• Help employers get up and running, answer their questions and get materials into their hands
• Support partnership and commercial work in-market: meetings, follow-ups and relationships
• Run events and webinars for job seekers and employers end to end (scheduling, speakers, logistics, registration, reminders, live support and follow-up)
• Keep every interaction complete and current in the CRM, and send a short monthly note on what is working, what is blocking and what people keep asking for
• Own your own week and move things forward under your own steam in an early-stage market
• Brief and work weekly with marketing, CX, product and matching teams across the other markets

Qualifications & Experience:

• At least two years of experience, or a recent graduate who has visibly run something (a society, a business, a campaign)
• Fluent in Kinyarwanda and English; French is an advantage
• Bachelor’s degree
• You know Kigali’s universities and where young people actually are
• Reliable internet and a working setup at home

Skills & Competencies:

• Good online writing: replies that sound like a person while representing a company
• Able to switch registers between a second-year student and an HR manager
• Organised, you follow through, and you write things down
• Comfortable working remotely and owning your own week