Testing and Repairs Officer

• Ensure diagnosis and repair of all products and accessories sent from the field, with daily collection and transportation of all repaired products
• Evaluate all products returned due to aftersales issues to confirm warranty coverage, advising customers on repair costs where not covered
• Troubleshoot products both remotely and onsite to confirm whether the problem is a technical error or user error
• Identify solutions to resolve technical product design problems and escalate complex product issues
• Research and interpret blueprints, schematics and wiring diagrams to troubleshoot aftersales issues
• Complete quality assurance inspections, documenting corrective actions and ensuring adequate amounts of quality-certified products are ready for dispatch
• Set standard operating procedures for product QA/QC, troubleshooting and repairs and ensure adherence

Qualifications & Experience:

• Technical qualification in electronics, electrical engineering or a related field (implied by advert requirements)
• Experience in product repair, diagnostics and quality assurance of hardware products
• Ability to read and interpret blueprints, schematics and wiring diagrams

Skills & Competencies:

• Hands-on troubleshooting and repair skills
• Quality assurance and documentation discipline
• Customer communication on warranty and repair decisions
• Ability to set and follow standard operating procedures