Complaints Management Officer II

• Implementing strategies, policies, manuals, plans, standards and procedures pertaining to complaints management
• Receiving, documenting and processing complaints
• Updating records of all complaints received and processed
• Participating in inquiries into complaints of police misconduct
• Participating in complaints management review meetings
• Implementing the recommendations of the Internal Case Intake Committee
• Collecting and collating data for internal and external reports on complaints management
• Implementing risk mitigation measures; and
• Providing feedback to the complainants on the status of complaints.

Qualifications & Experience:

• Bachelor’s Degree in any of the following disciplines: Law, Criminology, Psychology, Social Sciences, Public Administration, Public Relations, Sociology or equivalent qualifications from a recognized institution
• Proficiency in Computer Application