Associate, Candidate Care Specialist - Global Talent Acquisition

• Support the candidate communication process across active searches, ensuring candidates receive timely, clear, warm and professional updates at every stage
• Directly handle candidate queries and concerns, responding promptly and professionally and escalating complex issues to recruiters or managers
• Coordinate directly with recruiters and hiring managers to keep active searches moving forward, chasing updates and flagging delays to prevent bottlenecks
• Support interview scheduling and logistics across concurrent active searches
• Assist with exception reporting across the TA function using iCIMS data to identify candidates not progressed, updated or dispositioned within agreed timeframes
• Maintain strict candidate data integrity in iCIMS, ensuring records are accurate, stages updated in real time and candidate status accurately reflected
• Support the internal candidate experience to ensure internal applicants receive equal care, communication and timely feedback
• Produce regular candidate experience reports for the TA management team highlighting operational efficiency, process bottlenecks and areas requiring attention

Qualifications & Experience:

• Prior experience in a coordination, operations or candidate-facing role within recruitment or HR
• A clear understanding of a well-run hiring process
• Bachelor’s degree or equivalent relevant professional experience

Skills & Competencies:

• Exceptional organizational skills and high standard of follow-through across high volumes of concurrent searches
• Comfortable working with data and ATS reporting tools; able to identify delayed stages and maintain accurate records
• Patient, persistent working style with demonstrated experience following up effectively with busy stakeholders
• Strong written communication skills delivering clear, empathetic and professional messages to candidates
• Comfortable collaborating across time zones with a geographically distributed team
• Working knowledge of global health or international development
• Experience recruiting for international NGOs desirable